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Frequently Asked Questions

Q: How long will my Sample Sale order take to arrive?
A: Delivery times vary by country. Due to the high volume of sample sale orders, shipments will be processed within 10 to 14 days. Shipping delays are currently common, but we’ll keep you updated on any delays or issues as soon as we are informed.

Q: Can I adjust my order/order details?
A: We’re pleased to offer a self-serve Order Editing option for customers after placing an order this year. You’ll have a 30-minute window to make changes to your order. After this time, edits will no longer be possible.

To ensure you receive your order as quickly as possible, once our fulfillment houses receive their order list, your order is final and CANNOT be changed.

Q: How do I track my order?
A: Once your order has been dispatched (please allow up to 10 - 14 working days orders to be processed), you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for the tracking number to load as it can sometimes take some time for our couriers to update your parcel movement in their systems.

If you have not received your tracking number within 14 days of placing your order, please get in touch with us at info@abelfragrance.com

Tracking by country:

EU orders will be dispatched from our fulfilment partner in The Netherlands. When your order is shipped, you will receive track and trace information. The information available in the tracking process once it reaches your country will vary depending on the carrier.

US orders will be dispatched from our fulfilment partner in New York. When your order is shipped, you will receive track and trace information.

NZ orders will be dispatched from our Wellington workroom. When your order is shipped, you will receive track and trace information. This year we are offering the option to pick up from our Wellington Abel Fabriek — further details above.

UK orders will be dispatched from our warehouse in Wales. When your order is shipped, you will receive track and trace information.

Q: Do you offer returns on Sample Sale?
A: We do NOT offer returns on Sample Sale orders, so please choose carefully.

We can however assess return requests on a case by case basis.

If a return is approved, the customer is responsible for paying for the return shipping. Goods must be returned within 14 days of receiving the order. 

Please email info@abelfragrance.com regarding returns.

Q: Can I use a discount code on my sample sale order?
A: No - Discount codes cannot be applied to items in our sample sale.

Q: Can I combine my orders?
A: Due to the high volume of orders, we are unable to change or combine orders. If you have placed multiple orders, these will be shipped separately. Through our Order Editing function, you can edit your delivery address within 30 minutes of placing your order, however this does not accommodate merging or combining orders, or changing items within the order.

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More FAQs here.

Orders & Shipping

Q: How long will my Sample Sale order take to arrive?
A: Delivery times vary by country. Due to the high volume of sample sale orders, shipments will be processed within 10 to 14 days. Shipping delays are currently common, but we’ll keep you updated on any delays or issues as soon as we are informed.

Q: Do you ship to my country?
A: These are our shipping regions:

Europe:
Austria
Belgium
Denmark
France
Germany
Ireland
Italy
Lithuania
Luxembourg
Netherlands
Spain
Sweden

United Kingdom
United Kingdom

Oceania
Australia
New Zealand

North America
USA (contiguous states)
Canada

Unfortunately, we do not ship to countries not listed above. Due to shipping restrictions on our perfumes, our shipping territories are currently limited. We're working on a solution for future sample sales.

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Q: What are your shipping costs?
A: Free shipping on all orders over USD$150 / CAD$200.

Shipping costs apply to all orders under the order values as stated above.

—

Shipping costs under the Free Shipping minimums.

North America

Flat Rate

USA (contiguous states)—$6.00
Canada—$10.00

--

More FAQs here.

Orders & Shipping

Q: How long will my Sample Sale order take to arrive?
A: Delivery times vary by country. Due to the high volume of sample sale orders, shipments will be processed within 10 to 14 days. Shipping delays are currently common, but we’ll keep you updated on any delays or issues as soon as we are informed.

Q: Do you ship to my country?
A: These are our shipping regions:

Europe:
Austria
Belgium
Denmark
France
Germany
Ireland
Italy
Lithuania
Luxembourg
Netherlands
Spain
Sweden

United Kingdom
United Kingdom

Oceania
Australia
New Zealand

North America
USA (contiguous states)
Canada

Unfortunately, we do not ship to countries not listed above. Due to shipping restrictions on our perfumes, our shipping territories are currently limited. We're working on a solution for future sample sales.

--

Q: What are your shipping costs?
A: Free shipping on all orders over €150 / £150 / NZD$250 / AUD$250 / USD$150 / CAD$200.

Shipping costs apply to all orders under the order values as stated above.

—

Shipping costs under the Free Shipping minimums.

Europe

Flat Rate

Austria—€8.00
Belgium—€5.00
Denmark—65.00 kr.
France—€6.50
Germany—€5.00
Italy—€10.00
Ireland—€10.00
Luxembourg—€8.00
Netherlands—€5.00
Spain—€8.00
Sweden—€6.50

—

United Kingdom

Flat Rate

United Kingdom—£5.00

—

Oceania

Flat Rate

Australia—$15.00
New Zealand—$5.00

—

North America

Flat Rate

USA (contiguous states)—$6.00
Canada—$10.00

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More FAQs here.

What is the Sample Sale?

Q: What is Sample Sale?
A: Each year we run a one-off Sample Sale where distressed stock (packaging only, perfume is perfect) is sold at a deep discount price. This Sale is available to the public for 24 hours only.

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Q: When is the Sample Sale?
A: Sample Sale (24hrs only):
Date: 5th - 6th March

New Zealand & Australia:
NZT: Starts 7AM on 6th Mar

Europe:
CET: Starts 7PM on 5th March

North America:
EST: Starts 2PM on 5th March

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Q: What is Sample Sale stock?
A: Sample Sale stock can be identified online by the circle label "Sample Sale" on the product listing. If the product listing does not have this label, it is not sample sale stock.

Sample Sale products are being sold at a generous discount due to one or more of the following reasons: 

  • Damaged outer box
  • Tester packaging - perfume packaged in plain tester box
  • Old retail stickers or barcodes on the box or cellophane
  • Wrong name on the perfume bottle (perfume will be listed on this site as the fragrance inside, not the name on the bottle)
  • Damaged print on the bottle
  • Scratches on the cap
  • No cellophane
  • Marks on the outer box
  • No notecard inside the box
  • Mismatched boxes and perfume
  • Sediment or discolouration of perfume - this does not affect the perfume, it’s just a natural reaction between some ingredients
  • White Vetiver only: there are some bottles of White Vetiver that are from an older production run. They are less fresh and bright smelling (less “white”!), and more earthy, smokey
  • Nurture Only: old packaging, the selection made at random
  • Nurture Only: different spray caps, to replace faulty caps from a particular batch

--

More FAQs here.

What is the Sample Sale?

Q: What is Sample Sale?
A: Each year we run a one-off Sample Sale where distressed stock (packaging only, perfume is perfect) is sold at a deep discount price. This Sale is available to the public for 24 hours only.

--

Q: When is the Sample Sale?
A: Sample Sale (24hrs only):
Date: 5th - 6th March

New Zealand & Australia:
NZT: Starts 7AM on 6th Mar

Europe:
CET: Starts 7PM on 5th March

North America:
EST: Starts 2PM on 5th March

--

Q: What is Sample Sale stock?
A: Sample Sale stock can be identified online by the circle label "Sample Sale" on the product listing. If the product listing does not have this label, it is not sample sale stock.

Sample Sale products are being sold at a generous discount due to one or more of the following reasons: 

  • Damaged outer box
  • Tester packaging - perfume packaged in plain tester box
  • Old retail stickers or barcodes on the box or cellophane
  • Wrong name on the perfume bottle (perfume will be listed on this site as the fragrance inside, not the name on the bottle)
  • Damaged print on the bottle
  • Scratches on the cap
  • No cellophane
  • Marks on the outer box
  • No notecard inside the box
  • Mismatched boxes and perfume
  • Sediment or discolouration of perfume - this does not affect the perfume, it’s just a natural reaction between some ingredients
  • White Vetiver only: there are some bottles of White Vetiver that are from an older production run. They are less fresh and bright smelling (less “white”!), and more earthy, smokey
  • Nurture Only: old packaging, the selection made at random
  • Nurture Only: different spray caps, to replace faulty caps from a particular batch

--

More FAQs here.

Select Aroma
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AWARD-WINNING
SCENE 02
MOOD

Bringing the outdoors inside; golden hour sunlight, lush greenery, earth-tones.

SCENE 02
Scene 02
Fig, Marigold, Cedarwood
$65
100mL 100mL
AWARD-WINNING
SCENE 01
MOOD

Crisp and energising; Japanese minimalism, open spaces, restrained colour palette.

SCENE 01
Scene 01
Green Tea, Yuzu, Verbena
$65
100ml 100ml
AWARD-WINNING
SCENE 03
MOOD

Plush refinement; dim lighting, leather-bound books, dark wood.

SCENE 03
Scene 03
Leather, Tonka, Vanilla
$65
100mL 100mL
Gift Card
Gift Card
Gift card

$50 - $500

$50 $50
$100 $100
$200 $200
$500 $500
PREVIOUSLY KNOWN AS BLACK ANISE
COAT CHECK MINI
NOTES
TOP
Star anise
HEART
Cacao, blackcurrant
Base
Tobacco
MOOD

Smoky tobacco meets juicy cassis and velvety balsam. Dark, smoky and intense. Sipping black coffee after hours, a nightcap of sorts.

COAT CHECK MINI
Coat check mini
A dark smoky amber
$40
6mL 6mL
NEW FORMULA
COBALT AMBER MINI
NOTES
TOP
Tonka, amber
HEART
Cacao, peru balsam, sandalwood
Base
Pink pepper, juniper berry, leather
MOOD

Silky smooth, golden amber. Creamy vanilla dripping with crushed juniper and pink peppercorn. A modern-day muse.

COBALT AMBER MINI
Cobalt amber mini
A sweet sultry amber
$40
6mL 6mL
NEW FORMULA
CYAN NORI MINI
NOTES
TOP
Musk
HEART
Tangerine, white peach
Base
Nori
MOOD

Crashing waves beneath neon sunsets. Electric, effervescent, umami. Silky skin suspended in ocean's sweet embrace.

CYAN NORI MINI
Cyan nori mini
A salty sweet aquatic
$40
6mL 6mL
NEW FORMULA
GREEN CEDAR MINI
NOTES
TOP
Texas and atlas mountain cedar
HEART
Cypriol, guaiac wood
Base
Magnolia, cardamom
MOOD

The tallest woods, earth damp underfoot. Aromatic cardamom and velvety magnolia blooms. Complex, singular, grounding.

GREEN CEDAR MINI
Green cedar mini
A vibrant aromatic wood
$40
6mL 6mL
NURTURE MINI
NOTES
TOP
Sandalwood, musk
HEART
Jasmin sambac, ginger, orris
Base
Orange blossom, bulgarian rose
MOOD

Swaddled in orange blossom, rose petals too. Comforting ginger, the warmth of sandalwood. A milky embrace.

NURTURE MINI
Nurture mini
A soft floral musk
$40
6mL 6mL
NEW FORMULA
LAUNDRY DAY MINI
NOTES
TOP
Vetiver, ambroxan
HEART
Lime, bergamot, passionfruit
Base
Cut grass, aldehydes, neroli
MOOD

Cut grass, sun bouncing off fresh laundry. Pulp of passionfruit, zest of lime. The optimistic gaze of spring dreaming.

LAUNDRY DAY MINI
Laundry day mini
A crisp sun-filled citrus
$40
6mL 6mL
NEW FORMULA
PAUSE MINI
NOTES
TOP
Hay absolute, cedarwood
HEART
Mimosa, narcissus, copaiba balsam
Base
Violet leaf, grapefruit
MOOD

Swaddled in orange blossom, rose petals too. Comforting ginger, the warmth of sandalwood. A milky embrace.

PAUSE MINI
Pause mini
A woody textured floral
$40
6mL 6mL
NEW FORMULA
PINK IRIS MINI
NOTES
TOP
Vanilla, musk
HEART
Orris root (iris), rose, jasmine
Base
Sichuan pepper, raspberry leaf, basil
MOOD

Powder-fresh iris, bursts of tingling Sichuan, basil and citrus. Wrapped up in petals of rose and raspberry leaf. Contemporary chic.

PINK IRIS MINI
Pink iris mini
A fresh classic floral
$40
6mL 6mL